[Foundation-l] OTRS

Thomas Morton morton.thomas at googlemail.com
Thu Jun 2 20:58:29 UTC 2011

The privacy policy does not preclude releasing private emails, and even
writes in specific exceptions. When raised on en.wiki in relation to
releasing CheckUser information (in that case linking an IP to an account) I
thought the response there said it best; that not linking IP's to accounts
was accepted convention, but nothing precluded a CheckUser using good
judgement with the data.

With that said I think a stricter view is taken over OTRS mails.

Huib's complaints should not be dismissed at all; Beria has a point (though
I would not have addressed it they way he has done so :S) in that this is
best dealt with privately.

Contacting the right person to deal with this is key, though. I have dug
through the OTRS pages at Meta and nothing leaps out as "a place to raise


On 2 June 2011 21:50, Huib Laurens <sterkebak at gmail.com> wrote:

> Hello,
> Its a fact that this is the second time this happens, when you take it up
> to
> the admins nothing will happen. Because I think this is not something that
> should go away I take my loss and make this a public descussion. Otherwhise
> nothing will happen again.
> Its also a fact freakyfries a user with OTRS access says he told
> SilverSpoon
> about it, and I guess that there is a log with everybody that read the
> ticket.
> --
> Kind regards,
> Huib Laurens
> WickedWay.nl
> Webhosting the wicked way.
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