Hello,
On 4/16/07, jeffq@computer.org jeffq@computer.org wrote:
I know of one incident in the past two years that involved OTRS, and at least two others that probably should have been done through OTRS instead of direct emails to a particular sysop. I suspect there have been several more that I don't know about or am not currently recalling. I think it might be a good idea to get this going now so we can try it out while the traffic will probably be low. I'm sure it will be essential eventually.
Generally agreed. - Info-xx is considered as a general inquiry, at least the core people (Kat and sannse) stated so, but their headers are highly Wikipedia specific (Wikipedia information team, signature of Wikipedia). It would be somehow bizarre Wikiquote related complaints are replied under Wikipedia name. And only Wikiquote admin can deal with confidential request for deletion etc. Unless there is no plan to generalize it (and it is unlikely to happen in a foreseeable future), it seems to me to be better to have another queue, set of project specified address ... like enwikitionary. - I don't know the setting of Spanish Wikquote and its real activity. If Drini can tell us how info-es team treat inquiries even vaguely, it would be informative. Also, info on Spanish Wikiquote would be helpful ... Drini, could you please give us the URLs? How do Spanish Wikiquote visitors learn the contact address? - However if we and our "customers" would like info-xx people to deal with inquiries aside Wikipedia, what we need to do first would be to set up a page which clearly lead people to write a mail to info-xx@wikimedia.org. I am not sure if the current English Wikiquote way works well. - Casey wondered on IRC if queues for Wikiquote should be divided into languages or better to be one. I guess language division would be better, regarding signature with disclaimer and templates. But I would miss some points.
For getting further insight, I cc this mail to Cary Bass (Bastique) at Wikimedia, VC and OTRS admin.