Does anyone think that we need an OTRS <http://meta.wikimedia.org/wiki/OTRS>
info queue for our Wikiquote projects?
In case anyone is not familiar with OTRS (*Open-source ticket request system
*), it is basically the e-mail system for Wikimedia projects. For example,
when you e-mail Wikipedia from its "Contact us" page <
http://en.wikipedia.org/wiki/Wikipedia:Contact_us>gt;, it goes to OTRS and is
received by specially selected volunteers who either answer the e-mail or
forward it to the correct people. The types of items found in the e-mails
can be anything from article problem rectification to unblock to a threat of
legal action (and many other items).
I do not believe that we have a current need for it (we are only the third
largest project), but others may think differently. The fact that we did
not have a "Contact us" link in our sidebar on the English Wikiquote has
come up and we did not really have a good answer for it. We may also wish to
have one set up just in case or become familiar with it until a time when we
grow large enough to actually *need* it.
I am waiting for your opinions on this matter,
Casey Brown
Cbrown1023