On 4/15/07, Casey Brown <cbrown1023(a)gmail.com> wrote:
Does anyone think that we need an OTRS
<http://meta.wikimedia.org/wiki/OTRS> info queue for our
Wikiquote projects?
In case anyone is not familiar with OTRS (Open-source ticket request
system), it is basically the e-mail system for Wikimedia projects. For
example, when you e-mail Wikipedia from its "Contact us" page <
http://en.wikipedia.org/wiki/Wikipedia:Contact_us>gt;, it goes
to OTRS and is received by specially selected volunteers who either answer
the e-mail or forward it to the correct people. The types of items found in
the e-mails can be anything from article problem rectification to unblock to
a threat of legal action (and many other items).
I do not believe that we have a current need for it (we are only the third
largest project), but others may think differently. The fact that we did
not have a "Contact us" link in our sidebar on the English Wikiquote has
come up and we did not really have a good answer for it. We may also wish to
have one set up just in case or become familiar with it until a time when we
grow large enough to actually need it.
I am waiting for your opinions on this matter,
Casey Brown
Cbrown1023
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As of now, all esquot tickets get into info-es (actually all spanish projects)
we get about 10 tickets a day , so it's not like a large workload, but
a split queue would also work fine