On Tue, Aug 4, 2009 at 11:33 AM, Andrew Garrettagarrett@wikimedia.org wrote:
This is totally unproductive, unwelcome and unnecessary. Please go away if this is the sum of your contribution to this list.
Just because we're volunteers providing a free service doesn't mean we shouldn't reasonably expect criticism if we take down an essential service and provide not even the vaguest idea of when it will be back up after repeated inquiries. I think Russell was entirely in line. We should make sure to give running estimates of when downtime will end in these cases, with uncertainty suitably noted. I would have in this case, except I had and have no idea when the reimport will finish.
Hopefully this problem will be much reduced with the new spare DB servers. It's just not feasible to avoid multi-day outages if you only have one copy of each DB and they're all so large that they take days to reimport.