I think the closest thing we have with these capabilities is the Wikimedia
OTRS system:
Specific queues can be customized in many ways, I believe, though others
will know more about this.
Thanks,
Pharos
On Sat, Jul 5, 2014 at 2:02 AM, Moriel Schottlender <moriel(a)gmail.com>
wrote:
Janine,
Ryan, Pete and Moriel, these are great ideas.
I love the idea of a button that anyone can press to send an alert to a
Wikiquette team. How can an idea like this be moved forward? There could be
different levels of urgency (low: general incivility; medium: sexism,
racism, homophobia; high: harassment, outing, threats).
In the forum, we made it so that while no one sees the report publicly,
the moderators do see the name (or user name) of the reporter (we don't
share that outside the moderation team, though)
We found that this helps us mediate problems of harassment-by-reporting
and to spot potential underlying issues with a repeat offender. So, for
example, we can recognize when a user consistently over-reports another
user for no reason (or petty reasons) which can also be harassment.
I'm not sure if this is possible in Wikipedia itself, we might want to see
if we need another tool just for that.
Do you think that having to use an external tool is realistic for a
Wikipedia group, though?
We use external tools for development (like bugzilla) but I am not sure
what the reaction would be for something like this when an on-wiki team is
involved.
(I might be missing an option of having this semi-closed/hidden space
on-wiki)
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