I think the closest thing we have with these capabilities is the Wikimedia OTRS system:

https://meta.wikimedia.org/wiki/OTRS

Specific queues can be customized in many ways, I believe, though others will know more about this.

Thanks,
Pharos


On Sat, Jul 5, 2014 at 2:02 AM, Moriel Schottlender <moriel@gmail.com> wrote:

​Janine, ​
Ryan, Pete and Moriel, these are great ideas.
​I love the idea of a button that anyone can press to send an alert to a Wikiquette team. How can an idea like this be moved forward? There could be different levels of urgency (low: general incivility; medium: sexism, racism, homophobia; high: harassment, outing, threats).

In the forum, we made it so that while no one sees the report publicly, the moderators do see the name (or user name) of the reporter (we don't share that outside the moderation team, though)

We found that this helps us mediate problems of harassment-by-reporting and to spot potential underlying issues with a repeat offender. So, for example, we can recognize when a user consistently over-reports another user for no reason (or petty reasons) which can also be harassment.

I'm not sure if this is possible in Wikipedia itself, we might want to see if we need another tool just for that.

Do you think that having to use an external tool is realistic for a Wikipedia group, though? 
We use external tools for development (like bugzilla) but I am not sure what the reaction would be for something like this when an on-wiki team is involved. 
(I might be missing an option of having this semi-closed/hidden space on-wiki)


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