[Wikimedia-l] OTRS summaries and statistics report, 2012

Yaroslav M. Blanter putevod at mccme.ru
Wed Jan 23 13:21:27 UTC 2013

On Tue, 22 Jan 2013 00:30:13 -0600, Keegan Peterzell wrote:
> Greetings,
> ...
> This is the first of further future documentation of traffic received 
> to
> the general OTRS queues.  In the report you will find data breakdowns 
> for
> OTRS admin logged action, all info queues, breakdowns of info queues 
> with
> subqueues, sister projects, and other maintenance details.  Since the
> report contains a large number of datasets, I am not including the 
> text
> here.  If you need, I'll happily provide it by email.
> 1. https://meta.wikimedia.org/wiki/OTRS/Reports/2012
> 2. https://meta.wikimedia.org/wiki/OTRS
> For the team,

This is great, thanks. What is the choice of languages for which 
breakdowns are provided  determined by? I see that some languages with 
high traffic were not given. Is it that for some languages OTRS users 
were willing to cooperate, and for others they were not prepared to?


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