[Wikimedia-l] OTRS summaries and statistics report, 2012

[Andrew Gray]

Bear in mind that this year's figures will be skewed by the absolutely
enormous SOPA response - I don't have the final numbers to hand, but I know
that at one point that morning OTRS was fielding an email every minute or
two about it. It's not clear from the report if these are seperated out or
if they're included in the overall info-en unsorted total.

- Andrew.

On Wednesday, 23 January 2013, phoebe ayers wrote:

> On Tue, Jan 22, 2013 at 1:51 AM, MZMcBride <z at mzmcbride.com> wrote:
> > Keegan Peterzell wrote:
> >>1. https://meta.wikimedia.org/wiki/OTRS/Reports/2012
> >>2. https://meta.wikimedia.org/wiki/OTRS
> >
> > Nice. Thanks for putting this together. :-)
> >
> > MZMcBride
> >
>
> +1, thanks, this is a great report! It's very cool to see these
> numbers. Answering 50K emails, many of which are complex and delicate,
> is a pretty massive undertaking -- as ever I am super impressed with
> the diligence of our OTRS'ers!
>
> -- phoebe
>
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