[Wikimedia-l] OTRS summaries and statistics report, 2012

[Jon Davies]

Do the response times get published?

On 23 January 2013 01:28, phoebe ayers <phoebe.wiki at gmail.com> wrote:

> On Tue, Jan 22, 2013 at 1:51 AM, MZMcBride <z at mzmcbride.com> wrote:
> > Keegan Peterzell wrote:
> >>1. https://meta.wikimedia.org/wiki/OTRS/Reports/2012
> >>2. https://meta.wikimedia.org/wiki/OTRS
> >
> > Nice. Thanks for putting this together. :-)
> >
> > MZMcBride
> >
>
> +1, thanks, this is a great report! It's very cool to see these
> numbers. Answering 50K emails, many of which are complex and delicate,
> is a pretty massive undertaking -- as ever I am super impressed with
> the diligence of our OTRS'ers!
>
> -- phoebe
>
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