[Wikimedia-l] OTRS summaries and statistics report, 2012

[phoebe ayers]

On Tue, Jan 22, 2013 at 1:51 AM, MZMcBride <z at mzmcbride.com> wrote:
> Keegan Peterzell wrote:
>>1. https://meta.wikimedia.org/wiki/OTRS/Reports/2012
>>2. https://meta.wikimedia.org/wiki/OTRS
>
> Nice. Thanks for putting this together. :-)
>
> MZMcBride
>

+1, thanks, this is a great report! It's very cool to see these
numbers. Answering 50K emails, many of which are complex and delicate,
is a pretty massive undertaking -- as ever I am super impressed with
the diligence of our OTRS'ers!

-- phoebe