[Wikimedia-l] Wikimedia Foundation's support of OTRS

[[w:en:User:Madman]]

On Thu, Feb 21, 2013 at 1:02 AM, MZMcBride <z at mzmcbride.com> wrote:
> This also isn't a criticism of the Wikimedia Foundation engineering folks.
> They've got plenty on their plate as well, of course. But _somebody_ has
> to be supporting the technical portion of OTRS. If the Wikimedia
> Foundation can't/won't, someone else has to step in. That's where I
> thought the chapters or another movement player might be an option.

Does anyone know what the status is of the OTRS project on Labs? Given
a contact, I'd be happy to do what I can to help; I have some limited
experience configuring/deploying OTRS (up until the end of the 3.0
branch last year, nothing with 3.1 or 3.2 unfortunately).

I think opportunities for *volunteer* help have to consciously be
maximized, especially for volunteers who are or are willing to be
agents and/or identified to the Foundation. It's not going to get done
otherwise.

-Madman/ea