[Wikimedia-l] Wikimedia Foundation's support of OTRS

[Keegan Peterzell]

On Thu, Feb 21, 2013 at 12:02 AM, MZMcBride <z at mzmcbride.com> wrote:
>
> But OTRS is ultimately a big piece of software. Maybe the Wikimedia
> Foundation can buy a support contract for it if nobody is willing/able to
> support/maintain it internally? Or maybe that's something a chapter or
> grant could do? Dunno. I think any option is on the table right now.
>
> This also isn't a criticism of the Wikimedia Foundation engineering folks.
> They've got plenty on their plate as well, of course. But _somebody_ has
> to be supporting the technical portion of OTRS. If the Wikimedia
> Foundation can't/won't, someone else has to step in. That's where I
> thought the chapters or another movement player might be an option.


Absolutely agree with the sentiment.

-- 
~Keegan

http://en.wikipedia.org/wiki/User:Keegan