[Foundation-l] [Announcement] Philippe Beaudette becomes Headof Reader Relations

[Sue Gardner]

Hi Nemo,

One answer is "Cary's work has overlap with everybody's work."  Seriously: shortly after I arrived at Wikimedia, Cary and I had a conversation about whether everybody on the staff should coordinate their activities/communications with Wikimedians through Cary, since Cary's title is Volunteer Coordinator. We quickly decided that no, that didn't make sense: 
Cary can't, and doesn't want to, be a bottleneck for staff working with volunteers: everybody on the staff needs to be working with all kinds of volunteers, all the time.  

More specifically; yes, Philippe will be working with OTRS with the goal of helping create and disseminate messaging. I don't think that'll interfere with Cary's work. If it does, Cary and Philippe will flag it, and we'll figure it out.

Thanks,
Sue

-----Original Message-----
From: "Federico Leva (Nemo)" <nemowiki at gmail.com>
Date: Wed, 14 Apr 2010 22:10:23 
To: Wikimedia Foundation Mailing List<foundation-l at lists.wikimedia.org>
Subject: Re: [Foundation-l] [Announcement] Philippe Beaudette becomes Head
 of	Reader Relations

Sue Gardner, 14/04/2010 08:11:
> His
> first focus will be to work with Wikimedia volunteers to establish and
> maintain systems enabling them to provide good service to readers who
> have inquiries, complaints and comments.  A lot of this will involve
> taking existing FAQ material, cleaning it up, and making it publicly
> available to readers.  That'll involve some writing and synthesizing
> work, and also coordinating with volunteers to have material
> translated and localized.

«readers who have inquiries, complaints and comments» often write to 
OTRS. Will Philippe work also on OTRS? If this is the case, how will his 
role be distinct from Cary's?

Nemo

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