[Foundation-l] [Announcement] Philippe Beaudette becomes Head of Reader Relations

[Federico Leva (Nemo)]

Sue Gardner, 14/04/2010 08:11:
> His
> first focus will be to work with Wikimedia volunteers to establish and
> maintain systems enabling them to provide good service to readers who
> have inquiries, complaints and comments.  A lot of this will involve
> taking existing FAQ material, cleaning it up, and making it publicly
> available to readers.  That'll involve some writing and synthesizing
> work, and also coordinating with volunteers to have material
> translated and localized.

«readers who have inquiries, complaints and comments» often write to 
OTRS. Will Philippe work also on OTRS? If this is the case, how will his 
role be distinct from Cary's?

Nemo