[WikiEN-l] The Register decries Wikipedia's "censorship" via OTRS

Mark Gallagher m.g.gallagher at student.canberra.edu.au
Mon Jul 9 09:01:54 UTC 2007


G'day Ray,

> Would it be feasible to periodically publish OTRS statistics?  Something 
> that appears, for example,  as 80% refusal, 19% negotiation, 1% 
> capitulation could give a clearer picture.

Cuteness aside ("capitulation", heh!), I think this would be useful. 
The problem, though, is that it's very subjective.  How do we deal with 
disagreements over how we characterise an OTRS resolution?


-- 
Mark Gallagher
"'Yes, sir,' said Jeeves in a low, cold voice, as if he had been bitten 
in the leg by a personal friend."
- P G Wodehouse, /Carry On, Jeeves/




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