[WikiEN-l] Call for volunteers for OTRS permissions queue

The Uninvited Co., Inc uninvited at nerstrand.net
Fri Sep 29 21:46:51 UTC 2006


> I was looking at this earlier today and changed my preferences to notify for new tickets in permissions-en.
> 
> One questions that might be of interest to others then I'll contact you off-list.
> 
> Do you know the usual volume and how long it takes to handle each ticket?
> 
> Sydney

There are typically 2-3 new tickets per day in addition to spam and
misdirected mail.  Proper handling takes around 10 minutes per ticket,
since several replies are generally sent and the ownership needs to be
confirmed, then documented on the wiki.

The Uninvited Co., Inc.




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