[teampractices] [LOLZ] Fwd: [Phabricator] Password Reset

[Max Binder]

While this thread was initially inspired by the feelings so accurately
captured by Picard and Riker, there is another observation that I feel is
worth acknowledging.

As a global entity, the Wikimedia movement is often challenged by
communication across diverse cultures, languages, and the realities of
gender dynamics and history, among a plethora of other diversity-related
considerations that are too numerous to list exhaustively here. Simply put,
that often means that someone from one part of the world might not
understand someone from another, and that is too often exacerbated by
idiomatic language (to say nothing of my own verbosity here).

This holds especially true online, where non-verbal communication lacks the
nuance of a face-to-face encounter. The movement is concerned with
broadening the sharing of information, and shared understanding. It's easy
to see how that can be especially difficult with the challenges described.

Inside jokes are fun, and often harmless (or better yet, provide
opportunities to bond). They can also, to quote a colleague who helped me
think through this, "perpetuate an exclusive vs inclusive experience." In
this case, the joke assumes that everyone knows the best practice that
passwords should not be simple and should not be written down. In
discussing this with another colleague who helped me figure out what I was
trying to articulate, the following was put to my attention, from the ongoing
draft of the Code of Conduct for technical spaces
<https://www.mediawiki.org/wiki/Code_of_Conduct/Draft#Principles>:

"Technical skills and community status make no difference to the right to
be respected and the obligation to respect others. Newcomers and other
contributors with limited experience in our community deserve a welcoming
attitude and constructive feedback. Prolific contributions and technical
expertise are not a justification for lower standards of behavior."

At the very least, as yet another insightful colleague put it, the
inconsistency of language in a UI can cause added cognitive load when using
the product. At worst, things like the text in the standard Phabricator
password-reset email can create a distancing user experience for those
unfamiliar with the space from which the Phacility team is coming. I wanted
to make sure that that reality was acknowledged, particularly given the
space in which the Wikimedia movement operates.



On Fri, Sep 30, 2016 at 12:34 AM, Prateek Saxena <psaxena at wikimedia.org>
wrote:

> They moved the fun stuff to https://www.phacility.com/phabricator/ it
> seems.
>
> On Fri, Sep 30, 2016 at 12:56 PM, Željko Filipin <zfilipin at wikimedia.org>
> wrote:
> > On Thu, Sep 29, 2016 at 8:27 PM, Greg Grossmeier <greg at wikimedia.org>
> wrote:
> >>
> >> Yeah, take a look at phabricator.com, a bit different style of humor,
> but
> >> they're consistent :)
> >
> >
> > As far as I remember, their home page had several jokes. Looks like they
> > went all serious and corporate recently, there is just one link to
> pokemon
> > site. :|
> >
> > https://phacility.com/
> >
> > Željko
> >
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> > https://lists.wikimedia.org/mailman/listinfo/teampractices
> >
>
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