[teampractices] interesting read on the problems with KPIs

[Dan Duvall]

On Mon, Dec 14, 2015 at 12:43 PM, Kevin Smith <ksmith at wikimedia.org> wrote:

> Thanks for sharing that, Anne. I had seen it as well. I was hoping for a
> good critique, but at best it seemed to be a rant about not misusing KPI's.
> I would love to read an article covering the same ground, but with more
> concrete examples of bad KPI's.
>

It took me a while to find in my history but the best example I've come
across of both good and bad real-world KPIs is in this article. It's an
oldie and long but focuses on nonprofits and is well worth the read.

http://www.mckinsey.com/insights/social_sector/measuring_what_matters_in_nonprofits

-- 
Dan Duvall
Automation Engineer
Wikimedia Foundation <http://wikimediafoundation.org>
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