[teampractices] The Rule of Three (+1)

[Maryana Pinchuk]

On Mon, Sep 23, 2013 at 3:13 PM, Quim Gil <qgil at wikimedia.org> wrote:

>
> Invite angry users to become active contributors, converting their
> arguments in isolated bugs or enhancement requests in Bugzilla. Make them
> part of the development process.
>
> Bugzilla (and bug reporting in general) helps to analyze a problem, divide
> it into chunks, declare dependencies, declare relations to other issues in
> other projects, declare priorities and urgency. It is also clear when
> somebody is working on a report or not, when it is still open for
> discussion or WONTFIX. And whenever someone else comes with the same
> argument you can decide whether to just resolve as DUPLICATE or reopen the
> issue because better arguments have been exposed.
>
> There can be a lot of anger in Bugzilla reports, but it is more difficult
> to sustain pointless anger there than in angry wiki Talk pages. And you can
> CC us, and we will help.  :)


Well, my point was that there are plenty of community members who just want
us to stop working on the things we're working on and/or to work on
something else that's unrelated to the guiding principles of our
organization. If we pointed them to Bugzilla, their bug would be "Kill Flow
development" :)

But maybe that's one useful heuristic for "user who shares enough common
ground to engage with us in a productive conversation" – can this person's
request translate into a bug, feature request, or enhancement? If not, then
there's not much use in talking further.

-- 
Maryana Pinchuk
Product Manager, Wikimedia Foundation
wikimediafoundation.org
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