[teampractices] How deviantART organizes its work

[Matthew Flaschen]

On 12/05/2013 03:53 PM, Quim Gil wrote:
>> ING DIRECT also does/did the second part (customer support time, even if
>> hired as a software engineer), though I don't think that long.
>>
>> If we wanted something analogous, it could be bug triage.
>
> Customer support is done at https://www.mediawiki.org/wiki/Support_desk
> and mediawiki-l mailing list. I would sttart there.

That's true.  They're different kinds of customer interaction.  Other 
ones are the feedback pages (Village pump (technical), 
Wikipedia:VisualEditor/Feedback, etc.), and the IRC channels.

Matt Flaschen