[Mediawiki-l] wiki and helpdesks

[Domas Mituzas]

Hello,

> Whether somebody has any infos about applying Mediawiki engine and  
> Wiki as
> such in practice of customer support centers (ITIL, helpdesk,  
> hotline)? I
> will be grateful for any support :-).


Even though MediaWiki directly wouldn't function that well as  
ticketing system, it is great supplement when integrated.
We consider it great practice when big issues overflow to summary/ 
documentation inside wiki. Though workflow management can be better  
done in proper issue tracker, the overview documentation kicks ass  
inside mediawiki. Oh, and you can embed it with ?action=render :-)

Cheers,
-- 
Domas Mituzas -- http://dammit.lt/ -- [[user:midom]]