[Mediawiki-l] wiki and helpdesks

[David Gerard]

2009/3/24 Dorozynski Janusz <dorozynskij at wampnm.webd.pl>:

> Whether somebody has any infos about applying Mediawiki engine and Wiki as
> such in practice of customer support centers (ITIL, helpdesk, hotline)? I
> will be grateful for any support :-).


We find our office intranet wiki useful for how-to, troubleshooting
steps and other such internal documentation. It would make a terrible
ticketing system ;-p


- d.