[Mediawiki-l] wiki and helpdesks

David Gerard dgerard at gmail.com
Tue Mar 24 14:53:47 UTC 2009


2009/3/24 Dorozynski Janusz <dorozynskij at wampnm.webd.pl>:

> Whether somebody has any infos about applying Mediawiki engine and Wiki as
> such in practice of customer support centers (ITIL, helpdesk, hotline)? I
> will be grateful for any support :-).


We find our office intranet wiki useful for how-to, troubleshooting
steps and other such internal documentation. It would make a terrible
ticketing system ;-p


- d.



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