[Foundation-l] Scheduled intermittent downtime on all Wikimedia projects on May 24

[Thomas Morton]

Tim,

When I originally wrote:

during maintenance is it possible in future to update the error message to
explain that maintenance is ongoing?
That was a bit of a silly moment from me :) I see how that implies
in-maintenance updates.

In fact my suggestion was to update the error message to mention the planned
maintenance and the timeframes.

Sorry for the confusion!

Tom

On 25 May 2011 08:15, Tim Starling <tstarling at wikimedia.org> wrote:

> On 24/05/11 23:32, Thomas Morton wrote:
> > So, just a quick thought for future reference - during maintenance is it
> > possible in future to update the error message to explain that
> maintenance
> > is ongoing?
> >
> > Seeing as how widely WMF projects are used by a non-technical project the
> > current MySQL connection error I am seeing on Commons is just going to
> cause
> > confusion :) And the standard error page WIkipedia was showing a minute
> ago
> > is not particularly helpful/explanatory in this specific situation.
>
> Database connection errors were not an anticipated consequence of the
> scheduled router upgrades. The people who might have been able to
> change the error message were busy diagnosing and fixing the problem.
>
> When we have a lengthy period of downtime, more sysadmins arrive
> online, and a wider perspective on the problem develops, including
> attention to community impact and communication. But since the
> downtime in this case was only half an hour, there was not enough time
> for this to happen.
>
> -- Tim Starling
>
>
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