On Thu, Jun 2, 2011 at 3:40 PM, Huib Laurens <sterkebak at gmail.com> wrote: > I'm wondering, is there a policy for OTRS agents saying that they can't > make > info send to OTRS public? > Yes, information sent to OTRS should be treated as non-public information that should not be shared under pretty much all circumstances. -- Casey Brown Cbrown1023