[Foundation-l] 2010-11 Annual Plan Now Posted to FoundationWebsite

[Philippe Beaudette]

Hiya -

I asked Danese, who is currently buried under about 20 pounds of stuff  
after coming back from Wikimania, to further describe the stakeholder  
database.  Her response is:

Sue has a vision for a single master database that tracks our  
interactions with movement participants.  It is intended to help us  
better respond to requests from individuals by joining all the info we  
have from prior interactions with that person.  This will be  
particularly important as we grow the staff, because current  
onboarding time requires long "buddy system" pairings with existing  
staff to teach how to best interact.  So for instance, if you have had  
a Wikipedia account since 2005, have made enough edits to become, say,  
an Admin, have uploaded 100 images to Commons, have been a donor every  
year and have responded helpfully to many OTRS requests, there should  
be a quick way for a new staffer to learn those facts.  All of this  
information is available to the staff now, just not in an aggregated  
place.

Danese



On Jul 15, 2010, at 12:41 PM, Excirial wrote:

> I have gone trough the report, and immediately noted the extremely  
> strong
> growth of the foundation in terms of personal (Nearly doubling the  
> amount
> two years in a row). Generally i am not a fan of such fast growth as  
> it
> often leads to bloating; but seeing the the rest of the plan looks  
> fine i
> presume i am just viewing things to black and white.
>
> One particular detail in the "Top Spending Increases, continued"  
> section
> raised some question marks for me though. There is a 2.6 million  
> dollar
> increase in the "Other tech staffing and stakeholder database"  
> category. I
> can understand the 10 new tech position and the annualization of  
> existing
> tech salaries paid by this increase, but what role will the  
> stakeholder
> database have? The description, "development of a database to track
> relationships with all stakeholders including readers, editors,  
> donors,
> other volunteers, etc." is rather vague and includes no real  
> indication as
> to its purpose. What exactly will it track, and what will the  
> information be
> used for? Since there are so many editors on-wiki i doubt that this  
> will be
> used as a full-fledged CRM (customer relationship management) system  
> used to
> track literally everything. All i can imagine is that it could track  
> top
> level community issues such as flagged revisions or OTRS complains.
>
> Anyone who has some more information on this system? I'm quite  
> interested to
> be honest.
>
> Kind regards,
> ~Excirial
>
>
> On Thu, Jul 15, 2010 at 8:20 PM, Oliver Keyes  
> <scire.facias at gmail.com>wrote:
>
>> Now if we only had some kind of mobile device which could be given  
>> to such
>> institutions containing a copy! :P.
>>
>> On Thu, Jul 15, 2010 at 6:28 PM, Jussi-Ville Heiskanen <
>> cimonavaro at gmail.com
>>> wrote:
>>
>>> Samuel Klein wrote:
>>>>
>>>> Every national and regional library should have a local copy of
>>> Wikimedia.
>>>>
>>>>
>>>
>>> With a full history dump?
>>>
>>> ;-)
>>>
>>>
>>> Yours,
>>>
>>> Jussi-Ville Heiskanen
>>>
>>>
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