Please post to social media channels:
All Wikimedia sites are experiencing issues due to a network problem. We'll be back up shortly!
Done
On Thu, Feb 5, 2015 at 9:25 AM, Guillaume Paumier gpaumier@wikimedia.org wrote:
Please post to social media channels:
All Wikimedia sites are experiencing issues due to a network problem. We'll be back up shortly!
-- Guillaume Paumier
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
PS: Context, on this occasion: https://wikitech.wikimedia.org/wiki/Incident_response#Communicating_with_the... https://phabricator.wikimedia.org/T76560
On Thu, Feb 5, 2015 at 9:27 AM, Tilman Bayer tbayer@wikimedia.org wrote:
Done
On Thu, Feb 5, 2015 at 9:25 AM, Guillaume Paumier gpaumier@wikimedia.org wrote:
Please post to social media channels:
All Wikimedia sites are experiencing issues due to a network problem. We'll be back up shortly!
-- Guillaume Paumier
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
-- Tilman Bayer Senior Analyst Wikimedia Foundation IRC (Freenode): HaeB
Thanks. Can we get a reason, though? Journalist inquiries coming in.
On Thu, Feb 5, 2015 at 9:33 AM, Tilman Bayer tbayer@wikimedia.org wrote:
PS: Context, on this occasion:
https://wikitech.wikimedia.org/wiki/Incident_response#Communicating_with_the... https://phabricator.wikimedia.org/T76560
On Thu, Feb 5, 2015 at 9:27 AM, Tilman Bayer tbayer@wikimedia.org wrote:
Done
On Thu, Feb 5, 2015 at 9:25 AM, Guillaume Paumier gpaumier@wikimedia.org wrote:
Please post to social media channels:
All Wikimedia sites are experiencing issues due to a network problem.
We'll be
back up shortly!
-- Guillaume Paumier
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
-- Tilman Bayer Senior Analyst Wikimedia Foundation IRC (Freenode): HaeB
-- Tilman Bayer Senior Analyst Wikimedia Foundation IRC (Freenode): HaeB
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
It looks like we're back. Has anyone posted an update that we are?
On Thu, Feb 5, 2015 at 9:48 AM, Guillaume Paumier gpaumier@wikimedia.org wrote:
Le jeudi 5 février 2015, 09:36:59 Katherine Maher a écrit :
Thanks. Can we get a reason, though? Journalist inquiries coming in.
"Network issue" is all I know, and the people who know more are busy fixing it.
-- Guillaume Paumier
I can put this up shortly!
On Thu, Feb 5, 2015 at 10:12 AM, Guillaume Paumier gpaumier@wikimedia.org wrote:
Le jeudi 5 février 2015, 10:06:55 Katherine Maher a écrit :
Okay:
We're back up! Sorry about that. Free knowledge is back at your
fingertips.
LGTM
-- Guillaume Paumier
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Done from Twitter. Do we post these updates on Facebook too?
On Thu, Feb 5, 2015 at 10:26 AM, Juliet Barbara jbarbara@wikimedia.org wrote:
I can put this up shortly!
On Thu, Feb 5, 2015 at 10:12 AM, Guillaume Paumier <gpaumier@wikimedia.org
wrote:
Le jeudi 5 février 2015, 10:06:55 Katherine Maher a écrit :
Okay:
We're back up! Sorry about that. Free knowledge is back at your
fingertips.
LGTM
-- Guillaume Paumier
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
-- *Juliet Barbara* Senior Communications Manager I Wikimedia Foundation 149 New Montgomery Street I San Francisco, CA 94105 jbarbara@wikimedia.org I +1 (512) 750-5677
Is there a reason that we don't have a fundraising ask in the error / down message? I think we used to.
On Thu, Feb 5, 2015 at 12:27 PM, Tilman Bayer tbayer@wikimedia.org wrote:
Done
On Thu, Feb 5, 2015 at 9:25 AM, Guillaume Paumier gpaumier@wikimedia.org wrote:
Please post to social media channels:
All Wikimedia sites are experiencing issues due to a network problem.
We'll be
back up shortly!
-- Guillaume Paumier
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
-- Tilman Bayer Senior Analyst Wikimedia Foundation IRC (Freenode): HaeB
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
On Thu, Feb 5, 2015 at 9:34 AM, Victor Grigas vgrigas@wikimedia.org wrote:
Is there a reason that we don't have a fundraising ask in the error / down message? I think we used to.
We did used to, I think it came down in the rename for a couple reasons:
1. People were always uncomfortable with it. It made it sound very strongly like we were down BECAUSE we didn't have enough money or similar and even led to some people worried (on social media and directly) that we had come down specifically to ask for donations).
2. We cant' send them through the normal donation flow, because the donation services may well be down too (and, in fact, often are. They were down for this downtime as well) . So we only gave them a paypal email address which ends up with random amounts of money being dumped into our account directly without any good ways for us to track where they came from or give the users a good donation experience.
3. I know in 2011 (after we made this change) we worked to stop random donations sent directly into our paypal email address because we weren't able to track it and they were starting to become problematic (100s of donations so small that we lost money on them for example). I don't know what the case now is though.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
On Thu, Feb 5, 2015 at 2:37 PM, James Alexander jalexander@wikimedia.org wrote:
On Thu, Feb 5, 2015 at 9:34 AM, Victor Grigas vgrigas@wikimedia.org wrote:
Is there a reason that we don't have a fundraising ask in the error / down message? I think we used to.
We did used to, I think it came down in the rename for a couple reasons:
- People were always uncomfortable with it. It made it sound very
strongly like we were down BECAUSE we didn't have enough money or similar and even led to some people worried (on social media and directly) that we had come down specifically to ask for donations).
- We cant' send them through the normal donation flow, because the
donation services may well be down too (and, in fact, often are. They were down for this downtime as well) . So we only gave them a paypal email address which ends up with random amounts of money being dumped into our account directly without any good ways for us to track where they came from or give the users a good donation experience.
- I know in 2011 (after we made this change) we worked to stop random
donations sent directly into our paypal email address because we weren't able to track it and they were starting to become problematic (100s of donations so small that we lost money on them for example). I don't know what the case now is though.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Maybe then, instead of pointing people to donate (which it sounds like there are good reasons to remove) we could instead point people to our social media accounts, where they would
1.) likely be able to be updated
and
2.) 'like' us
?
I also recall that there was one pre-2011 outage (when the fundraising ask was there) that turned out to be the biggest fundraising event of the year, so we could gain a ton of subscribers to our social media accounts by placing links there.
On Thu, Feb 5, 2015 at 4:35 PM, Victor Grigas vgrigas@wikimedia.org wrote:
On Thu, Feb 5, 2015 at 2:37 PM, James Alexander jalexander@wikimedia.org wrote:
On Thu, Feb 5, 2015 at 9:34 AM, Victor Grigas vgrigas@wikimedia.org wrote:
Is there a reason that we don't have a fundraising ask in the error / down message? I think we used to.
We did used to, I think it came down in the rename for a couple reasons:
- People were always uncomfortable with it. It made it sound very
strongly like we were down BECAUSE we didn't have enough money or similar and even led to some people worried (on social media and directly) that we had come down specifically to ask for donations).
- We cant' send them through the normal donation flow, because the
donation services may well be down too (and, in fact, often are. They were down for this downtime as well) . So we only gave them a paypal email address which ends up with random amounts of money being dumped into our account directly without any good ways for us to track where they came from or give the users a good donation experience.
- I know in 2011 (after we made this change) we worked to stop random
donations sent directly into our paypal email address because we weren't able to track it and they were starting to become problematic (100s of donations so small that we lost money on them for example). I don't know what the case now is though.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Maybe then, instead of pointing people to donate (which it sounds like there are good reasons to remove) we could instead point people to our social media accounts, where they would
1.) likely be able to be updated
and
2.) 'like' us
?
--
*Victor Grigas* Storyteller http://youtu.be/ci0Pihl2zXY Wikimedia Foundation vgrigas@wikimedia.org https://donate.wikimedia.org/
Aye, it definitely caused surges (especially when they happened during fundraising time) it just felt very dirty :)
I'm totally ok with the social media links though, especially if we commit to trying to keep the ones we link to up to date with info about outages.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
On Thu, Feb 5, 2015 at 1:37 PM, Victor Grigas vgrigas@wikimedia.org wrote:
I also recall that there was one pre-2011 outage (when the fundraising ask was there) that turned out to be the biggest fundraising event of the year, so we could gain a ton of subscribers to our social media accounts by placing links there.
On Thu, Feb 5, 2015 at 4:35 PM, Victor Grigas vgrigas@wikimedia.org wrote:
On Thu, Feb 5, 2015 at 2:37 PM, James Alexander <jalexander@wikimedia.org
wrote:
On Thu, Feb 5, 2015 at 9:34 AM, Victor Grigas vgrigas@wikimedia.org wrote:
Is there a reason that we don't have a fundraising ask in the error / down message? I think we used to.
We did used to, I think it came down in the rename for a couple reasons:
- People were always uncomfortable with it. It made it sound very
strongly like we were down BECAUSE we didn't have enough money or similar and even led to some people worried (on social media and directly) that we had come down specifically to ask for donations).
- We cant' send them through the normal donation flow, because the
donation services may well be down too (and, in fact, often are. They were down for this downtime as well) . So we only gave them a paypal email address which ends up with random amounts of money being dumped into our account directly without any good ways for us to track where they came from or give the users a good donation experience.
- I know in 2011 (after we made this change) we worked to stop random
donations sent directly into our paypal email address because we weren't able to track it and they were starting to become problematic (100s of donations so small that we lost money on them for example). I don't know what the case now is though.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Maybe then, instead of pointing people to donate (which it sounds like there are good reasons to remove) we could instead point people to our social media accounts, where they would
1.) likely be able to be updated
and
2.) 'like' us
?
--
*Victor Grigas* Storyteller http://youtu.be/ci0Pihl2zXY Wikimedia Foundation vgrigas@wikimedia.org https://donate.wikimedia.org/
--
*Victor Grigas* Storyteller http://youtu.be/ci0Pihl2zXY Wikimedia Foundation vgrigas@wikimedia.org https://donate.wikimedia.org/
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Links to social media is a great service, especially if we give continuous updates (even if they are "we are still down but working on it").
*Med vänliga hälsningar,Jan Ainali*
Verksamhetschef, Wikimedia Sverige http://wikimedia.se 0729 - 67 29 48
*Tänk dig en värld där varje människa har fri tillgång till mänsklighetens samlade kunskap. Det är det vi gör.* Bli medlem. http://blimedlem.wikimedia.se
2015-02-05 22:42 GMT+01:00 James Alexander jalexander@wikimedia.org:
Aye, it definitely caused surges (especially when they happened during fundraising time) it just felt very dirty :)
I'm totally ok with the social media links though, especially if we commit to trying to keep the ones we link to up to date with info about outages.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
On Thu, Feb 5, 2015 at 1:37 PM, Victor Grigas vgrigas@wikimedia.org wrote:
I also recall that there was one pre-2011 outage (when the fundraising ask was there) that turned out to be the biggest fundraising event of the year, so we could gain a ton of subscribers to our social media accounts by placing links there.
On Thu, Feb 5, 2015 at 4:35 PM, Victor Grigas vgrigas@wikimedia.org wrote:
On Thu, Feb 5, 2015 at 2:37 PM, James Alexander < jalexander@wikimedia.org> wrote:
On Thu, Feb 5, 2015 at 9:34 AM, Victor Grigas vgrigas@wikimedia.org wrote:
Is there a reason that we don't have a fundraising ask in the error / down message? I think we used to.
We did used to, I think it came down in the rename for a couple reasons:
- People were always uncomfortable with it. It made it sound very
strongly like we were down BECAUSE we didn't have enough money or similar and even led to some people worried (on social media and directly) that we had come down specifically to ask for donations).
- We cant' send them through the normal donation flow, because the
donation services may well be down too (and, in fact, often are. They were down for this downtime as well) . So we only gave them a paypal email address which ends up with random amounts of money being dumped into our account directly without any good ways for us to track where they came from or give the users a good donation experience.
- I know in 2011 (after we made this change) we worked to stop random
donations sent directly into our paypal email address because we weren't able to track it and they were starting to become problematic (100s of donations so small that we lost money on them for example). I don't know what the case now is though.
James Alexander Legal and Community Advocacy Wikimedia Foundation (415) 839-6885 x6716 @jamesofur
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Maybe then, instead of pointing people to donate (which it sounds like there are good reasons to remove) we could instead point people to our social media accounts, where they would
1.) likely be able to be updated
and
2.) 'like' us
?
--
*Victor Grigas* Storyteller http://youtu.be/ci0Pihl2zXY Wikimedia Foundation vgrigas@wikimedia.org https://donate.wikimedia.org/
--
*Victor Grigas* Storyteller http://youtu.be/ci0Pihl2zXY Wikimedia Foundation vgrigas@wikimedia.org https://donate.wikimedia.org/
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
Social-media mailing list Social-media@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/social-media
social-media@lists.wikimedia.org