Hi, Moriel. Good idea. I will.
Igal.
2017-09-13 19:56 GMT+03:00 Moriel Schottlender <mschottlender(a)wikimedia.org>
:
I think this can be solved easily if you just add the
URL of what you're
looking at when you send an email or report such things.
This will help everyone understand the context even if you aren't aware of
all the other products or tools that we have.
You need to understand that sending an email saying that any sort of logs
or sql tables are down makes people very very concerned, especially during
a weekend. It is common courtesy to add the context, to make sure people
don't jump in panic over the wrong problem. And it will be beneficial to
actually solving the problem you report - because people will be able to
look into the correct problem, rather than wondering if you mean something
else that you might not be aware exist.
Just add the link you're looking at, that should solve at least some of the
confusion for the future :)
(It's also a good idea in general to anyone reporting an issue, be it here
or in Phabricator, and will save developers a lot of time trying to find
the issue themselves)
Moriel
On Tue, Sep 12, 2017 at 7:20 AM, יגאל חיטרון <khitron(a)post.bgu.ac.il>
wrote:
The problem is I have no idea what is Toolforge
and what is Beta Cluster.
And I never thought there is more than one option. If I would know, of
cause, I whould give all the details.
Igal
2017-09-12 17:17 GMT+03:00 Brad Jorsch (Anomie) <bjorsch(a)wikimedia.org>rg>:
> On Tue, Sep 12, 2017 at 5:51 AM, יגאל חיטרון <khitron(a)gmail.com>
wrote:
Hi. I think you missed that. I started from
"The sql log tables are
dead".
It shows exactly where is the problem.
The criticism that you are receiving is that you didn't specify *which*
log
tables in your email. It turns out you meant the
replicas in Toolforge,
but
> your original message was so vague that it could easily have been
> indicating a problem in the Beta Cluster or on the production wikis.
>
> In general, it's best to say explicitly what you're talking about
instead
of
assuming people will somehow know it.
--
Brad Jorsch (Anomie)
Senior Software Engineer
Wikimedia Foundation
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