Hi Folks
A few days ago (shortly after Shiju & Nitika had sent long emails on Indic languages
[1] and supporting outreach [2]), I was asked by a community member why I hadn't
written a long one myself. ..well, here you go!
Jokes aside, it's important ever so often to step back and reflect, think through and
communicate the work we are doing. Here are my thoughts on 2011 and plans for 2012.
REFLECTIONS 2011
2011 was very much about putting in place building blocks. There has been a lot of
activity - but much has been behind-the-scenes. Here are the top 10 (in broad
chronological order.)
• Community Engagement
I spend the first 2 months attending just about every community meetup that happened in
the country - which took me to Mumbai, Pune, Bangalore and Hyderabad. The purposes of my
trips were to listen, understand and learn from community members, as well as to introduce
myself. I updated the community on regular intervals on mailing lists as well as through
monthly IRCs - and this communication needs to be intensified going forward.
• India Programs Plan
My first task was to develop an overall plan. [3] This was done collaboratively with the
community on meta and identified 3 key areas of work: supporting community outreach,
exploring the education system and initiating digital outreach to complement community
outreach. This exercise also mapped out the India Programs team structure and included the
selection of Delhi/NCR as the location for this team.
• Team Building
I joined in February. India Programs started as team only in the latter half of the year
when Nitika & Shiju joined. Setting up a team is tough and takes time and effort.
For the 4 positions we wanted to fill, I have personally interviewed over 50 candidates -
many of who were fantastic - just to make sure we get the team right. With the further
addition of Subha (who's just joined), I am confident that we have a strong team that
can serve the community well. It has the right intellect, experience, work ethic, values
and personal qualities. The missing link is the communications lead who I have not yet
found. I am working on it and hope to report back with good news in the next couple of
months. Shiju & Subha are existing community members while Nitika & I were new.
The two of us have worked hard at getting understanding projects, editing and contributing
in other ways. We now both feel like we are community members, which is great.
Personally, I would like to thank and acknowledge the help of everyone - especially Theo -
who helped me so much in the early days.
• Organisation Basics
India Programs team is currently a bunch of independent consultants. There is the need to
have an organisation for them and to take care of basic stuff like an office. A huge
amount of time has gone into the regulatory and legal aspects of setting up an independent
trust to eventually house the team and the necessary approvals for this. [4] This is
still ongoing work and there is much still to be done. I have secured some office space
in Delhi (in my personal capacity.) This space is is not linked to either the Foundation
or the Trust. I can't begin to tell you how much time this has taken. Every little
thing has been a hard slog - from the trust registration process to furniture to an
internet connection to drinking water!
• India Education Program - Pune Pilot [5]
This was the first pilot of India programs. The objectives were to encourage editing in
classrooms and to encourage & enable students to become newbie editors beyond their
semesters. Due to the problems with content quality (plagiarism, writing style,
references and images) and the consequent adverse impact on the en-wp community, this
pilot failed. There is an independent report that has been commissioned by WMF as well as
some data analysis that is being done; both are due in the next few days. I am aware of
the many of the issues and I/we have very deliberately made sure that this learning is
reflected in all work that we are doing and will do (including and beyond education.)
These include improving involvement of the respective language community, driving stronger
program design, operating only at a scale that can be managed, as well as providing
adequate training and support to newbies. It is important when you try and fail to have
the humility to learn and I/we are doing this.
• WikiConference 2011 [6]
This was the first ever national-level meeting of the Indian community. It had a large
attendance and I estimate that nearly 150 folks attended most parts of the conference (out
of a total of 700.) India Programs team invested significant effort and provided
considerable help in terms of counsel and hands-on support to the organisers. This was
through providing direction for the event, co-ordinating 2 Fellowships, providing ad hoc
advisory (such as media management), mediating intra-community issues and motivating the
community of organisers. While there were issues with the conference, it was an important
milestone for our India community and provided a forum for building relationships, sharing
ideas as well as inspiring & energising community members. It is encouraging to see
the level and intensity of community interactions and activities after the conference. It
is useful to underscore that this was arguably the first and certainly the single biggest
event co-ordinated at a national scale by our community.
• Chapter Relationship
I have worked hard at building a working relationship with the India Chapter. We now have
regular monthly calls where we share updates, plans and advice. This was initiated by the
Chapter and I'd like to acknowledge and thank them for their efforts on this. I will
be honest and say that we still have some way to go towards a truly strong and deep
partnership - but I continue to work towards this. We might not always be in agreement
with the Chapter but will keep trying to work effectively.
• Indic Languages
The initiative on Indic languages is as difficult as it is full of potential. The
opportunity is clear - in terms of massive language speaking populations and small
communities / projects. We felt that the best way to start this initiative was to have
conversations with as many Indic wikipedians as possible to understand, distill and share
experiences, learnings and suggestions for the growth of their communities and projects.
The plan is to identify community pilots that we can support but a more immediate benefit
of this dialogue is to cross-pollinate ideas as well as to improve community cohesiveness
and build momentum. Shiju shared these on mailing lists and village pumps. In addition,
Shiju prepared and circulated a synopsis [7] that provided perspectives and suggestions
to Indic communities. The next stage of this work is underway; more on that in the 2012
section below.
• Supporting Outreach
Supporting outreach is a new effort launched in December. The idea is to introduce
Wikipedia to new communities of prospective editors. There is the potential of much more
outreach in India but it is hampered by the lack of time, confidence and / or ability to
do outreach. This work is focused on a combination of both theory and practice: we will
curate outreach tips and standard presentation decks [8] and make them easily available to
everyone - but also undertake outreach efforts with other community members. Results will
be measured and shared to enable and motivate a step-jump in community outreach.
• Offline & Mobile
The team has also supported offline and mobile initiatives but this has been done on an ad
hoc basis and limited to facilitating meetings. We can do much more, especially on
offline.
PLANS 2012
In 2012, we hope to support the community through programmatic initiatives with community
members. These will have 3 key features: strong community involvement, well-designed
pilots and rigorous evaluation. In all cases, my priority will be to establish a strong
set of processes for how we run pilots, measure results, gain learnings, cross-pollinate
good ideas and support community members to independently run these.
There are 5 key priorities for the team for the first half of 2012.
• Supporting Indic Language Community Building
This is the single biggest priority for India Programs. The work that is currently
underway has been to place specific ideas (customised to that language) in most village
pumps and to encourage and facilitate community discourse around them. The intent is to
sow seeds for community building that will eventually expand communities and improve
projects. Some of these initiatives will be managed independently by community members.
In cases where there is a request for support for a community initiative, we will go out
of our way to help in whatever manner we can. This may be in the form of a pilots or
other support. Building communities needs as many people to be involved so please do
engage in community discussions on your respective village pumps and add your views,
ideas, comments, suggestions, etc. These are your projects and every voice counts! Shiju
will be driving this, supported by Subha.
• Supporting Outreach
We are still in the process of collating all the various presentation materials and tips.
We want to participate and facilitate more outreach sessions and we want to test out the
recommendations. Specifically, we want to plan outreach effectively, conduct it
impactfully, stay in touch with attendees after the sessions and start measuring results.
We will work closely with the Chapter on WikiAcademies and directly with interested
community members on workshops. Please have a look at the page [8] created and improve /
add to the material or by sharing your thoughts and question. Also, and I make this point
because of an email thread of a few weeks ago, do not lose faith in outreach. It is hard
and it can take a huge toll on time but it is so, so, so essential to the growth of our
community. Nitika will be driving this, supported by Subha.
• Redesigning India Education Program
There is enormous opportunity in the youth of India and specifically with students. They
can - in right circumstances - help contribute to our projects and can become shining
additions to our communty. We need to figure out a much more successful way of tapping
into this - avoiding (as many of) the problems as we had in the first pilot. We will work
collaboratively with the community and design a new pilot for this. Anything and
everything can be changed in this new pilot. Do engage on this from the design stage
itself, and through the course of the new pilot. We need your help right through the
journey. Nitika will be driving this, supported by all of us.
• Improving Communications
An important step will be to get a communications person on board. However, before (and
of course after this person joins), there are things that we will do more and better.
We are doing more on this but we will intensify our community communications. We will
make sure that monthly IRCs happen on time. We will have monthly newletters. We will
share work plans of the team. We will be (even) more regular with other updates. We will
explore all options, and not limit ourselves to mailing lists such as village pumps. If
required (and this might be so in the case of relatively nascent Indic communities), we
will reach out to individual editors on their talk pages to inform and invite them if they
are not active on more public channels. We will continue to build on the strong base of
the relationship with the Chapter. Do engage with us and reach out whenever you feel we
have not been clear on anything.
Once the communications position is filled, we will also initiate work around press
(especially local language print publications), digital outreach (providing online
resources to inform and encourage newbies) and social media (to support community
buildling.) We will work closely with the Chapter as well as with individual community
members / groups.
• Trust Operations
A lot of work still needs to be done on the Trust and the various regulatory requirements.
This includes a bunch of regulatory compliance things as well as applying for the
necessary funding approvals. This is not sexy stuff - but it is necessary.
Also, we will start putting in place the essential elements for a small team's smooth
operations - including the accounting systems and basic personnel functions. Subha will
be driving this, supported by me.
. . . . . . . . . . .
Do let me have your views. Also, please do reach out if you need any clarifications or
have suggestions. As always, do respond on this mailing list or feel free to reach out to
me directly.
We exist to serve the community. We will do this to the best of our abilities. Do reach
out for any help you need.
Happy Wiki 11th!
Happy New Year!
Happy Editing!
Warmest Regards,
hisham
Notes
[1]
http://lists.wikimedia.org/pipermail/wikimediaindia-l/2011-December/005813.…
[2]
http://lists.wikimedia.org/pipermail/wikimediaindia-l/2011-December/005872.…
[3]
http://meta.wikimedia.org/wiki/Wikimedia_Foundation_-_India_Programs
[4]
http://lists.wikimedia.org/pipermail/wikimediaindia-l/2011-November/004894.…
[5]
http://en.wikipedia.org/wiki/Wikipedia:IEP
[6]
http://meta.wikimedia.org/wiki/WikiConference_India_2011
[7]
http://meta.wikimedia.org/wiki/Wikimedia_Foundation_-_India_Programs/Indic_…
[8]
http://meta.wikimedia.org/wiki/Wikimedia_Foundation_-_India_Programs/Outrea…