[WikiEN-l] iCorrect

[Scott MacDonald]

The main issue with OTRS is the mismatch between the subject's reasonable
expectation that he's dealing with the "editorial authority" and the fact
that the volunteer is just an editor. If the complaint is about vandalism or
unsourced content it works fine, but if the complaint is complex, not so
much.

Many moons ago, I set down my thoughts here. I bet dated now, but still:
http://en.wikipedia.org/wiki/User:Doc_glasgow/The_BLP_problem#Difficulty_wit
h_OTRS

Scott


-----Original Message-----
From: wikien-l-bounces at lists.wikimedia.org
[mailto:wikien-l-bounces at lists.wikimedia.org] On Behalf Of Andrew Gray
Sent: 28 March 2011 16:38
To: English Wikipedia
Subject: Re: [WikiEN-l] iCorrect

On 28 March 2011 16:13, Victor Vasiliev <vasilvv at gmail.com> wrote:

> OTRS is not that bad, at least as far as I know. The volunteers there
> are supposed to be friendly (at least polite) as long as the person
> does not behave very aggresively. The only problem I am aware of is
> backlog ([[m:OTRS/volunteering]] is the only answer here).

The problem is - well, OTRS will usually be polite and helpful and
correct the mistake, if it seems uncontroversioal. But six weeks
later, someone might come along and "correct it back", usually
entirely in good faith, because there's a source floating around that
says differently. What can the OTRS agent do? Without a valid public
source to point to, it's quite hard to achieve anything here - "trust
me, the source is wrong" is a sentence that understandably gets
people's backs up. And we've historically been very relucant to use
OTRS as a sort of "private editorial corrections database", for
various reasons, not least that it would probably produce more drama
than it prevents!

It works well initially, but it breaks down if it gets disputed.

-- 
- Andrew Gray
  andrew.gray at dunelm.org.uk

_______________________________________________
WikiEN-l mailing list
WikiEN-l at lists.wikimedia.org
To unsubscribe from this mailing list, visit:
https://lists.wikimedia.org/mailman/listinfo/wikien-l