[WikiEN-l] Phone calls in office

[Philip Welch]

On Mar 13, 2006, at 1:17 PM, Kelly Martin wrote:

> On 3/13/06, Andrew Gray <shimgray at gmail.com> wrote:
>> What would be lovely is if we could magically create some OTRS-like
>> system for phone calls. But that just wouldn't work...
>
> Sure it could. You'd just need a IVR that collected a phone message as
> a WAV or MP3 file and sent it as an attachment into the appropriate
> OTRS queue.  The voicemail system that came as a part of the VoIP
> system we deployed at my employer can do this.  (Actually I think the
> Foundation should look at setting up a VoIP network for internal
> coordination, meetings, and other useful functions.  But I digress.)

It's entirely unacceptable unless we use Ogg Vorbis :P

-- 
Philip L. Welch
http://en.wikipedia.org/wiki/User:Philwelch