[WikiEN-l] Don't remove a WP:OFFICE tag put there by Danny

[Jimmy Wales]

Steve Bennett wrote:
> Can't speak for him, but maybe a rough idea of these numbers of angry
> phone calls would help us understand? I mean, are we talking one a
> week, or ten a day?

The total number of phone calls to the office from the general public
must be on the order of 50 per day.  The phone is constantly ringing,
say, every 10 minutes or so.  6 per hour.

That's my guess, but Danny will likely be able to give a more accurate
estimate.

> What is *their* tone normally like? Is it primarily "uh, there seems
> to be some sort of error, what do I do about it?" or "you have 24
> hours to remove it before a court injunction arrives on your door
> step"?

They vary widely.  Some are just inquiries.  Some are looooong
explanations of some trivial point.  Some are extremely upset.  Some say
that there is an error.  Some say libel.  Some are sane. Some are raving
lunatics.  Some are in tears.

> How much time does it take to deal with a single one of these queries,
> in following up with the aggrieved person, buying them lunch or
> whatever?

It varies depending on the call.