[teampractices] [FYI] connection between great teams and psychological safety

[Kevin Smith]

Forwarding this to a wider list, since I think it's of interest to anyone
who works with teams.

On Thu, Feb 25, 2016 at 5:04 PM, Kristen Lans  wrote:

>
> http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html
> -


It's a pretty long article, so for those who are short on time, here is my
very very abbreviated tl;dr:

Google did a bunch of research to try go figure out why some teams are
effective and others are not.

"First, on the good teams, members spoke in roughly the same proportion, a
phenomenon the researchers referred to as 'equality in distribution of
conversational turn-taking.' " Note that there are a number of styles to
achieve this, including talking over each other, but fairly and with
consent.

"Second, the good teams all had high ‘‘average social sensitivity’’ — a
fancy way of saying they were skilled at intuiting how others felt based on
their tone of voice, their expressions and other nonverbal cues."

"But Google’s data indicated that psychological safety, more than anything
else, was critical to making a team work."


Kevin Smith
Agile Coach, Wikimedia Foundation
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