[teampractices] interesting read on the problems with KPIs

[Kevin Smith]

Thanks for sharing that, Anne. I had seen it as well. I was hoping for a
good critique, but at best it seemed to be a rant about not misusing KPI's.
I would love to read an article covering the same ground, but with more
concrete examples of bad KPI's.

Hopefully we (as an org) are aiming for KPI's that measure actual end-user
value and impact ("outcomes") as opposed to measuring our own internal
amounts of work ("outputs"), or worse (e.g. "how much time an employee
spends in the bathroom").

Measuring stuff is hard. And numbers can be gamed. That doesn't make it
worthless, but healthy skepticism is needed.



Kevin Smith
Agile Coach, Wikimedia Foundation


On Mon, Dec 14, 2015 at 12:01 PM, Anne Gomez <agomez at wikimedia.org> wrote:

> https://www.linkedin.com/pulse/truth-kpis-other-corporate-bullsht-liz-ryan
>
> This floated across my internet and I thought you fine folks might find it
> interesting.
>
> It's a pretty charged criticism of KPIs at the individual and team levels.
> It doesn't talk about using metrics to help the team function (like story
> points).
>
> Anyway, I thought it was an interesting counterpoint.
>
> --
> *Anne Gomez* // Product Manager, Fundraising & Reading
> https://wikimediafoundation.org/
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>
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