On Thu, 14 Jun 2007 15:28:57 +0200, Brion Vibber <brion(a)wikimedia.org>
wrote:
So please, please, please, please, please forward
specific information
to us. It won't always help, but it usually will.
So please tell me, what type of info do you need. I can request them, that
is no problem. I dont have the problem myslef and actually I start to wish
I had, then I could give you a detailed description (incl. OS, browser,
firewall, etc.). I cannot look on the peoples computers. You understand
our problem? We are just a simple support team. We can just ask you if
there is something obvious and as you told there is nothing. Which does
not mean there is nothing that migh be somehow related to us.
Now I can start to ask the people for specific info. But with all the info
you might need, I need to explain those people, what it is, where they
have to look. They are normally noobs not computer geeks. They dont know
anything about firewall, DNS, routers and all that techie stuff. In many
cases they just click on the "e" *sigh* in their destop to get WP running.
I know myself pretty well that most users do not have the problem (or
maybe many do not complain about that on the OTRS which I cannot exclude
but, hey, Germans are good in complaining). However, they seem to be too
many to be independent cases. As I tried to point out with my little
story, it is always pretty much the same. And that is all info I have at
the moment everything else I have to request but then I need to know, what
to request.
What I could easily provide are a couple of usernames if it might help (I
would send that to you in private).
Regards and thanks,
Sven