Hi Brad!
To restate the issue (just in case anyone wasn't
following along)...if you
are aware of an open source / free CRM package that has functionality that
is enterprise-worthy, email me.
I haven't had the time to take a look at them, but in their latest open source
study the German Fraunhofer Society mentioned - besides SugarCRM - the packages
http://www.opencrx.org/ and
http://www.wice.de/ as the only open source CRM
software that can compete with its proprietary competitors.
The German computer magazine c't tested some open source CRM packages (but not
wice) and drew the conclusion, that only SugarCRM and it's spin-off Vtiger are
really usable at the moment. OpenCRX has an impressing feature set but would
lack intuitive usability.
http://www.heise.de/open/artikel/73338
Kurt