Hiya -
I asked Danese, who is currently buried under about 20 pounds of stuff
after coming back from Wikimania, to further describe the stakeholder
database. Her response is:
Sue has a vision for a single master database that tracks our
interactions with movement participants. It is intended to help us
better respond to requests from individuals by joining all the info we
have from prior interactions with that person. This will be
particularly important as we grow the staff, because current
onboarding time requires long "buddy system" pairings with existing
staff to teach how to best interact. So for instance, if you have had
a Wikipedia account since 2005, have made enough edits to become, say,
an Admin, have uploaded 100 images to Commons, have been a donor every
year and have responded helpfully to many OTRS requests, there should
be a quick way for a new staffer to learn those facts. All of this
information is available to the staff now, just not in an aggregated
place.
Danese
On Jul 15, 2010, at 12:41 PM, Excirial wrote:
I have gone trough the report, and immediately noted
the extremely
strong
growth of the foundation in terms of personal (Nearly doubling the
amount
two years in a row). Generally i am not a fan of such fast growth as
it
often leads to bloating; but seeing the the rest of the plan looks
fine i
presume i am just viewing things to black and white.
One particular detail in the "Top Spending Increases, continued"
section
raised some question marks for me though. There is a 2.6 million
dollar
increase in the "Other tech staffing and stakeholder database"
category. I
can understand the 10 new tech position and the annualization of
existing
tech salaries paid by this increase, but what role will the
stakeholder
database have? The description, "development of a database to track
relationships with all stakeholders including readers, editors,
donors,
other volunteers, etc." is rather vague and includes no real
indication as
to its purpose. What exactly will it track, and what will the
information be
used for? Since there are so many editors on-wiki i doubt that this
will be
used as a full-fledged CRM (customer relationship management) system
used to
track literally everything. All i can imagine is that it could track
top
level community issues such as flagged revisions or OTRS complains.
Anyone who has some more information on this system? I'm quite
interested to
be honest.
Kind regards,
~Excirial
On Thu, Jul 15, 2010 at 8:20 PM, Oliver Keyes
<scire.facias(a)gmail.com>wrote;wrote:
Now if we only had some kind of mobile device
which could be given
to such
institutions containing a copy! :P.
On Thu, Jul 15, 2010 at 6:28 PM, Jussi-Ville Heiskanen <
cimonavaro(a)gmail.com
wrote:
Samuel Klein wrote:
Every national and regional library should have a local copy of
Wikimedia.
With a full history dump?
;-)
Yours,
Jussi-Ville Heiskanen
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