On 28 March 2011 16:13, Victor Vasiliev
<vasilvv(a)gmail.com> wrote:
OTRS is not that bad, at least as far as I know.
The volunteers there
are supposed to be friendly (at least polite) as long as the person
does not behave very aggresively. The only problem I am aware of is
backlog ([[m:OTRS/volunteering]] is the only answer here).
The problem is - well, OTRS will usually be polite and helpful and
correct the mistake, if it seems uncontroversioal. But six weeks
later, someone might come along and "correct it back", usually
entirely in good faith, because there's a source floating around that
says differently. What can the OTRS agent do? Without a valid public
source to point to, it's quite hard to achieve anything here - "trust
me, the source is wrong" is a sentence that understandably gets
people's backs up. And we've historically been very relucant to use
OTRS as a sort of "private editorial corrections database", for
various reasons, not least that it would probably produce more drama
than it prevents!
It works well initially, but it breaks down if it gets disputed.
--
- Andrew Gray
andrew.gray(a)dunelm.org.uk
A personal note from the subject needs to be added, and accepted, as
reference. It is by most authors and editors, for appropriate matters.
Fred