On Jul 5, 2014 2:18 AM, "Pharos" <pharosofalexandria(a)gmail.com> wrote:
I think the closest thing we have with these
capabilities is the
Wikimedia OTRS system:
https://meta.wikimedia.org/wiki/OTRS
Specific queues can be customized in many ways, I believe, though others
will know
more about this.
Yes, there are plenty of per-queue settings. e.g. auto reply on receiving a
new ticket, behavior on receiving a followup to an existing ticket, ACL,
boilerplates, filters, etc.
Pete mentioned OTRS earlier.
There's even some queues set up with their own on wiki accounts so you can
mail the queue from special:emailuser.
Anyway, before deciding on a tool we need to know how the tool is intended
to work.
-Jeremy