On 8/12/06, Warhog (aja Julian Fleischer) mediazilla@warhog.net wrote:
But that does not change the fact that you have to learn it, as you have to learn how to use a screwdriver.
The less time it takes to learn how to use something, and the less learning required to be productive, the happier everyone is. "Learning how to use a tool" is a kind of last resort. "We tried to make it intuitive. We tried to make the process simpler. We did everything. Unfortunately it's just such a complicated domain, even our awesome intuitive tool still takes about half an hour to learn to use."
Ever "learn how to use Powerpoint"? A touchscreen information point? A book? MacDonalds? Ebay? etc etc etc. Insisting that people "learn how to use" your product is usually a combination of arrogance and laziness.
Steve