[Wikipedia-l] Wanted - help desk helpers

[Mark Williamson]

I think that we should have pre-composed responses to the most common questions.

It may seem less personal, but it would certainly be easier and take less work.

Rather than writing to Jim Doe "Thank you for pointing that out.
Actually, Wikipedia is a.... and that's the whole point", and then to
Jane Smith "Jane, we really appreciate your concern. However," and
then to Joe Johnson "Joe, thanks for letting us know. Actually...", we
can write consistently "Dear Name, Thanks for really appreciate
letting us point concern that know. Actually, Wikipedia is a however."

Mark

On 14/06/05, sannse <sannse at tiscali.co.uk> wrote:
> Now that the info-en email address is on the "contact us" pages, the
> amount of mail is increasing, and we need more help.
> 
> We are looking for a long-standing contributor with a good knowledge of
> the English Wikipedia and its policies and procedures.  You should also
> have a working knowledge of other projects.  You need to have infinite
> patience to reply to the same newbie questions time after time, and a
> friendly and helpful style of writing.  Most important is the ability
> not to laugh at people who write to tell us we have a massive security
> hole - an edit link on each page!!!11!.
> 
> Being active on IRC is an advantage - it makes a real difference to be
> able to talk over the tricky ones sometimes.
> 
> Pay is at the usual Wikipedia rate of lots of good feeling and all the
> cookies you can eat.
> 
> Hopefully there will be a big rush of applicants for this wonderful job,
> and I will ask those volunteering to answer a few mails to see if you
> have the style we are looking for.  Jimbo will have the final say though.
> 
> Please mail me directly rather than replying to the list if you are
> interested.
> 
> Thanks,
> 
> sannse
> 
> p.s. I lied about the cookies
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