[Wikimedia-l] Wikimedia Foundation's support of OTRS

[K. Peachey]

On Thu, Feb 21, 2013 at 6:02 PM, MZMcBride <z at mzmcbride.com> wrote:
> James Alexander wrote:
>>Yeah, I have to agree sadly that we need more tech support and this has
>>been a thing that has been ongoing for a while. I personally think it
>>should remain in the foundation for many reasons (the least of which is
>>relatively large legal reasons) but we REALLY need to focus on it, or a
>>replacement, more.
>
> I would think the Wikimedia Foundation would want to remain pretty distant
> from unfiltered volunteer replies to e-mails, from a legal standpoint, but
> maybe someone from the Wikimedia Foundation legal team can chime in on
> this point.
>
> Thanks again for your post. Some of the background info in particular was
> enlightening.

As long as there is a NDA (or such) in place, It would be fine, No
different than having one of the OTRS devs work on it (see the bz
report about updates).