[Wikimedia-l] OTRS upgraded

[Keegan Peterzell]

On Fri, Aug 9, 2013 at 6:57 PM, Rjd0060 <rjd0060.wiki at gmail.com> wrote:

> As an update to the previous wikimedia-l thread from February 2013
> (<
> http://lists.wikimedia.org/pipermail/wikimedia-l/2013-February/124139.html
> >),
>
> I'm happy to announce that earlier this week our OTRS installation was
> upgraded from version 2.4 to version 3.2.9[1].  With this upgrade, our
> team is provided an enhanced and more user-friendly interface, a
> better ability to monitor and track long-term trends for statistics
> and reports on customer service, and a number of other enhancements.
> All of these new features and bug fixes should allow for faster
> response times and general increased customer and user satisfaction.


Hear hear!

http://blog.wikimedia.org/2013/08/09/wikimedias-email-response-upgrade/

-- 
~Keegan

https://en.wikipedia.org/wiki/User:Keegan