[Foundation-l] [Announcement] Philippe Beaudette becomes Head of Reader Relations

Thu Apr 15 23:39:08 UTC 2010

Philippe,

Welcome to the family and wishing you the best!.

Thanks.

Regards,
Jyothis.

http://www.Jyothis.net

http://ml.wikipedia.org/wiki/User:Jyothis

I am the first customer of http://www.netdotnet.com

woods are lovely dark and deep,
but i have promises to keep and
miles to go before i sleep and
lines to go before I press sleep

completion date = (start date + ((estimated effort x 3.1415926) / resources)
+ ((total coffee breaks x 0.25) / 24)) + Effort in meetings

On Wed, Apr 14, 2010 at 1:32 PM, Philippe Beaudette <
pbeaudette at wikimedia.org> wrote:

> Thanks Sue, and everyone else who wrote me on or offlist to express
> their congratulations or give me ideas.  I very much appreciate them!
>
> This is an exciting opportunity. I'm a true-believer - I really do
> think that Wikimedia and the contributors to all the projects have
> changed the way that the world deals with information.  In this new
> role, I'm looking forward to the chance to learn more about how people
> use the projects, beyond the obvious, and streamline the ways that we
> deliver a consistently high level of service to our readers.  In the 9
> months that I've been with the Foundation so far, I've been
> consistently impressed with the dedication and creativity of
> contributors to the projects, and of my coworkers.
>
> I'm so excited!
>
> Thanks for your good wishes, and please don't hesitate to send me
> thoughts and ideas.  As Sue indicated below, I will continue my work
> on the strategy project until July, so that will take the lions share
> of my attention, but I'm happy to listen to thoughts and ideas before
> then.
>
> pb
>
>
> ____________________
> Philippe Beaudette
> Head of Reader Relations
> Wikimedia Foundation
>
> philippe at wikimedia.org
>
> Imagine a world in which every human being can freely share in
> the sum of all knowledge.  Help us make it a reality!
>
> http://wikimediafoundation.org/wiki/Donate
>
>
>
> On Apr 13, 2010, at 11:11 PM, Sue Gardner wrote:
>
> > As I'm sending this, I'm wondering: have we actually started an
> > announce-only list? If so, and if someone reminds me, I will post this
> > there too :-)
> >
> >
> > Hi folks,
> >
> > I'm delighted to tell you that Philippe Beaudette will be staying with
> > the Wikimedia Foundation following the completion of the strategy
> > project this summer.  This makes me really happy: Philippe has been
> > doing terrific work, and I'm delighted he's agreed to stay on with us.
> >
> > In his new role, Philippe will become the Wikimedia Foundation's
> > first-ever Head of Reader Relations.  As such, he will act as an
> > advocate for readers inside the projects and within the staff.  His
> > first focus will be to work with Wikimedia volunteers to establish and
> > maintain systems enabling them to provide good service to readers who
> > have inquiries, complaints and comments.  A lot of this will involve
> > taking existing FAQ material, cleaning it up, and making it publicly
> > available to readers.  That'll involve some writing and synthesizing
> > work, and also coordinating with volunteers to have material
> > translated and localized.
> >
> > Philippe's background makes him ideal for this role.
> >
> > He has been a long-time member of the Wikimedia volunteer community,
> > both as an administrator on several sites, and as a volunteer for
> > OTRS, where he successfully resolved some particularly difficult
> > complaints regarding biographies of living people.  He's very familiar
> > with Wikimedia project policies and practices.
> >
> > Outside Wikimedia, Philippe has significant customer service
> > experience, including running a large customer contact centre for
> > Convergys Corporation, a global firm specializing in relationship
> > management.  He also helped many organizations, including two of the
> > world's largest insurance providers, develop customer service
> > environments, while working for Siebel.  He also has a background in
> > American electoral politics, including working as Deputy Campaign
> > Manager, Operations Manager and Technology Director on a number of
> > state and federal campaigns, as well as for the non-profit Progressive
> > Alliance Foundation.
> >
> > He has worked in the United States, Italy, and the United Kingdom.
> >
> > All of this, in my view, makes Philippe ideal to handle reader
> > relations for us: he's got lots of experience managing complex
> > stakeholder relationships with tact and sensitivity, and creating
> > systems that scale.
> >
> > Both Philippe and I expect his role will evolve once the Chief Global
> > Program Officer (CGPO) arrives.  I thank Philippe for his flexibility
> > and trust in taking this on and relocating to San Francisco, despite
> > that lack of certainty :-)
> >
> > Philippe will report to me until the CGPO arrives, whereupon he'll
> > report to that person. He's in the midst of beginning his move to San
> > Francisco now (with a side trip to Berlin for the chapters meeting).
> >
> > You might wonder why this job wasn't posted and boarded. Generally, I
> > do aim to post and board all jobs; I think it helps the Wikimedia
> > Foundation to surface the best-possible candidates, to be fair in our
> > hiring, and to be seen to be fair.  In this instance though, I decided
> > it was better not to. Philippe has done a great job over the past nine
> > months, we are undoubtedly going to need the kinds of skills and
> > experiences he brings to us, and I didn't want him to start
> > job-hunting as his work on the strategy project came to a close.
> > Given that, and given that the job may evolve when the CGPO arrives,
> > posting and boarding -in this particular context- seemed
> > inappropriate.
> >
> > Philippe has been a great addition to our team in the time he's been
> > with us, and I look forward to his continued contributions. Please
> > join me in welcoming and congratulating him.
> >
> > Thanks,
> > Sue
> >
> >
> > --
> > Sue Gardner
> > Executive Director
> > Wikimedia Foundation
> >
> > 415 839 6885 office
> > 415 816 9967 cell
> >
> > Imagine a world in which every single human being can freely share in
> > the sum of all knowledge.  Help us make it a reality!
> >
> > http://wikimediafoundation.org/wiki/Donate
> >
> > _______________________________________________
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>
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