[Foundation-l] Request for your input: biographies of living people

[Cary Bass]

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Aude wrote:
> On Tue, Mar 3, 2009 at 2:25 AM, Ting Chen <wing.philopp at gmx.de>
> wrote:
>
>> Back to BLP. Personally I think that the policies we have related
>> to BLPs are enough, but maybe we should be put more resource in
>> the inforcement of these policies. The meetings Philipp mentioned
>> in Germany are a very good start point. Perhaps the foundation
>> can help organize such OTRS-training-meetings in the US (because
>> the lack of a US chapter) and other countries, just as a
>> beginning. Later we maybe we can see how we can expand this to
>> more regions and countries. We should also encourage more people
>> to work and help on OTRS and give them due support.
>>
>> Ting
>
>
> I am a newer OTRS volunteer and am hesitant on handling tickets,
> except for the very easiest ones, because I'm not totally sure how
> to handle them. I did ask some questions a couple months ago on
> the OTRS mailing list about handling tickets, but never got a
> satisfactory response.
>
> A training workshop would be a welcome opportunity to raise
> questions and really understand better how to help on OTRS in a way
> that reading the online documentation can't/doesn't provide. A
> meeting in the US would be fine, but also something at Wikimania
> and/or if there are other regional wiki conferences.
>
> -Aude
I'm well aware that members of the Wikimania program committee are on
this list, and I'd be happy to lead a session on handling complaints
at Wikimania. This isn't exactly what the German OTRS team did last
year, but it's at least something. We may wish to try to organize
regional workshops as well.

Cary
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