[WikiEN-l] Joseph Farah: Another dissatisfied customer

[WJhonson at aol.com]

In a message dated 12/16/2008 12:45:58 PM Pacific Standard Time,  
arromdee at rahul.net writes:

I'd  think that if the exceptions are human lives, you should code for  the
exceptions.>>


-----------------------------------
The exceptions are not "human lives".  They are "human  discomfort".  No one 
is dying.
You have to have a rather thin skin, or very little real-world experience  to 
be greatly annoyed at some vandal calling you a "slimy ass bitch" or  
whatever.  It should be relatively apparent that our readers can read  through 
vandalism.  Are people going to complain?  Sure they  are.
 
That doesn't mean we need to alter any practice.  Every large  corporation 
gets complaints.
K-mart probably gets five thousand a day.  You deal with it.  It  happens.
That doesn't mean you throw your hands in the air and rush about with no  
heads trying to prevent complaints.
 
You cannot prevent all complaints.  You code for the 90% cases, and  you 
leave the 10% cases alone.
 
Will Johnson
 
 
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