[WikiEN-l] Phone calls in office

[Kelly Martin]

On 3/13/06, Andrew Gray <shimgray at gmail.com> wrote:
> What would be lovely is if we could magically create some OTRS-like
> system for phone calls. But that just wouldn't work...

Sure it could. You'd just need a IVR that collected a phone message as
a WAV or MP3 file and sent it as an attachment into the appropriate
OTRS queue.  The voicemail system that came as a part of the VoIP
system we deployed at my employer can do this.  (Actually I think the
Foundation should look at setting up a VoIP network for internal
coordination, meetings, and other useful functions.  But I digress.)

Kelly