[WikiEN-l] OTRS is filling again
Alphax (Wikipedia email)
alphasigmax at gmail.com
Sun Jan 8 12:38:52 UTC 2006
Mathias Schindler wrote:
> Dear wikien,
>
> the Ticket System for email inquiries is again filling with requests.
> Before the holiday season, we were able to kill the list of 300 open
> tickets down to 30, now it is up again.
>
> This OTRS can be considered an important and exhausting job. A large
> share of those emails are related to wikipedia with standard questions
> ("Security Warning! Anyone can edit the page!), some of them are not
> related at all (I would like to buy 30 tons of Steel pipes, I found you
> on the internet).
>
> Anyone who is not afraid of inbound email inquiries and who is willing
> to spend some time in explaining how things work here is invited to help
> out.
>
We get much the same stuff on helpdesk-l, and we're down to about half a
dozen active members. If anyone wants to help out with that:
http://mail.wikipedia.org/mailman/listinfo/helpdesk-l
Oh yes, if you like RC patrol, this might be for you! We get quite a few
"Article XYZ is crap/has been vandalised" reports, which would otherwise
go unnoticed!
Thanks for your time.
--
Alphax - http://en.wikipedia.org/wiki/User:Alphax
Contributor to Wikipedia, the Free Encyclopedia
"We make the internet not suck" - Jimbo Wales
Public key: http://en.wikipedia.org/wiki/User:Alphax/OpenPGP
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