On 11/13/05, Timwi <timwi at gmx.net> wrote: > So where does the Wikimedia Foundation have its installation of OTRS, > why don't I know about it, where are all the links to it, and why does > helpdesk-l still exist? Helpdesk-l was created to be a sort of open version. In my opinion, it failed. For the other questions, see other emails. Sam