[WikiEN-l] Re: Help needed for helpdesk-l
Jimmy Wales
jwales at wikia.com
Sun Nov 13 01:31:31 UTC 2005
We use otrs for this sort of thing.
Timwi wrote:
>
>> Ah, you want Bugzilla! :)
>>
>> (Why go for a proprietary solution when a free one will work just as
>> well! And even if LiveJournal Support *is* free, we already use Bugzilla
>> and know how to set it up and use it...)
>
>
> LiveJournal Support is free software.
>
> Bugzilla is notoriously unusable for non-technical users. And it's not
> designed for support requests, anyway.
>
> Timwi
>
> _______________________________________________
> WikiEN-l mailing list
> WikiEN-l at Wikipedia.org
> To unsubscribe from this mailing list, visit:
> http://mail.wikipedia.org/mailman/listinfo/wikien-l
>
More information about the WikiEN-l
mailing list